Current Positions at TRANSFIRST

Account Specialist/Outside Sales – (FOTS) Nationwide


Description: Responsible for sales and achieving revenue goals set by management. Expected to drive maximum sales productivity by working with bank partner and sourcing leads on ones own initiative. Achieve sales revenue. Cultivate relationships with bank partner. Coordinate, implement and participate in sales objectives outlined by management. Develop target account lists and account prospects to generate qualified new business opportunities, develop and maintain a comprehensive lead management process and documentation. To communicate and work with management on achieving sales revenue. To continually learn the bank card industry. Ensure a positive reciprocal relationship with Financial Institution partners by providing exceptional levels of customer service. Attend meetings with and on behalf of the company and its bank partner to promote awareness, provide updates and perform presentation designed to increase activities. Other duties as assigned

Qualifications: College Degree Preferred, Proven sales track record, A self starter, disciplined individual, Strong communication and organizational skills, 3 to 5 years sales experience, Proven ability to meeting assigned quota and revenue targets required, Understand the principals of relationship selling and working centers of influence, strong computer skills.

Compensation/Benefits: Exempt level position ($30k) plus commission. TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Data Analyst/ Chargeback Specialist I – Louisville, CO
Req #1937, 1938, 1942, 1974, 1975

Description: Performs routine tasks associated with data maintenance. Responsible for customer satisfaction and account maintenance. Acts as a focal point for customers with questions and/or reporting issues. Responsible for processing data received via phone, fax or electron file and/or feed. Researches and resolves all types of errors resulting from processing. Documents resolutions to in appropriate databases to meet legal requirements. Other duties as assigned.

• Analyze credit / debit card disputes in conjunction with the Card Association regulations
• Review internal and external information, such as authorization and settlement reports, card issuer documentation , merchant rebuttal documentation , and then render a decision consistent with card association regulations
• Prepare written correspondence to merchant customers
• Prepare written documentation to card issuers supporting merchant position
• Negotiate resolution of exception/escalated dispute transactions to client benefit
• Support call center environment as related to the dispute resolution process
• As necessary prepare management reports to support unit effectiveness
• As necessary support client education opportunities using a variety of oral and written communication methods

Qualifications:

• Strong analytical skills
• Proven quantitative and qualitative skills
• Good interpersonal and people skills
• Ability to accurately communicate decision processes
• Articulate, can negotiate with sometimes difficult customers
• Sense of urgency
• PC literate: Excel, Word, Powerpoint, Access
• College degree
• Merchant Acquiring or Card/Payments Processing industry experience highly desirable, but not required
• 2-3 years Dispute resolution experience highly desirable, but not required
• Call center experience helpful but not required

Compensation/Benefits: NE2 $10.58/hr to $14.00/hr depending on experience. TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Data Analyst/Chargeback Specialist I
#OG71408

Description: Analyze credit / debit card disputes in conjunction with the Card Association regulations. Review internal and external information, such as authorization and settlement reports, card issuer documentation , merchant rebuttal documentation, and then render a decision consistent with card association regulations.

Prepare written correspondence to merchant customers. Prepare written documentation to card issuers supporting merchant position. Negotiate resolution of exception/escalated dispute transactions to client benefit. Support call center environment as related to the dispute resolution process. As necessary prepare management reports to support unit effectiveness. As necessary support client education opportunities using a variety of oral and written communication methods.

Qualifications: Strong analytical skills. Proven quantitative and qualitative skills. Good interpersonal and people skills.

Ability to accurately communicate decision processes. Articulate, can negotiate with sometimes difficult customers. Sense of urgency. PC literate: Excel, Word, Powerpoint, Access. College degree required. Merchant Acquiring or Card/Payments Processing industry experience highly desirable, but not required. 2-3 years Dispute resolution experience highly desirable, but not required. Call center experience helpful but not required

Compensation/Benefits: Non-Exempt Level 2 position: $12.25/hr to $17.30/hr, depending on experience. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

Fraud Analyst
#OG 071408

Description: Analyze transactions, financial information, internal reports and unusual processing trends for potential fraud and credit risks. Negotiate reserves and other forms of collateral with merchants. Contact merchants, cardholders, bank partners, issuing banks and/or third party credit bureaus to request information to assist in fraud analysis and review such information to include card receipts, financial statements, proof of delivery, marketing brochures, credit reports, etc. Adjust risk parameters and business rules to identify and capture unusual and suspicious events. Conduct post mortems on problem accounts and loss events, identify lessons learned and define corrective actions.

Qualifications: Proven track record in some form of quantitative and qualitative analysis. Strong problem solving skills. Detail oriented. Ability to justify decisions and balance the risk and business/sales issues. Solid negotiating skills, articulate. Sense of urgency. Effective interpersonal skills team player. Understanding of accounting and financial statement analysis. Some commercial credit analysis background ideal. PC literate: Excel, Word, PowerPoint, Access, mainframe applications. College degree required. Merchant Acquiring or Card/Payments Processing industry experience highly desirable.

Compensation/Benefits: Exempt Level 2 position: $37k - $55k depending on experience. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

Collector
#OG 071408

Description: Collect past due obligations from clients. Negotiate practical and effective payment arrangements. Coordinate and define collection strategy with Legal on some high profile problem accounts. Ensure collection efficiency targets, objectives, quotas and SLAs are met on timely basis. Provide timely and reliable management reporting on collection results. Assist in the design and rollout of an enhanced Collections and Reserve Management system.

Qualifications: At least 3 years solid collections experience. Aggressive yet professional in approach. Sound business judgment

Proven track record of collection effectiveness. Strong negotiation skills. Organized. Ability to interact effectively with business units outside Collections. Experience in collecting in a high volume, low average ticket commercial environment. College degree required.

Compensation/Benefits: Non-Exempt Level position: $10.57/hr - $17.30/hr depending on experience. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

Credit Analyst
#OG 071408

Description: Analyze credit worthiness of our merchant, commercial accounts. Review internal and external information, such as processing activity reports, credit bureau reports, financial statements, and then render a commercial credit decision. Write and present credit reviews. Negotiate collateral requirements and change of terms with merchants. Call and write to commercial customers to request information such as financial statements, shipping/delivery information, marketing brochures, etc. Discuss financial results and condition of company with its CFO, controller, etc. Conduct on-site visits and audit operational and financial integrity of businesses.

Qualifications: 3 to 5 years solid experience in credit analysis, commercial side. Strong financial statement analysis skills. Proven quantitative and qualitative skills. Good interpersonal and people skills. Ability to justify credit decisions and balance risk and business/sales issues. Articulate, can negotiate with sometimes difficult commercial customers. Sense of urgency. PC literate: Excel, Word, Powerpoint, Access. College degree in Finance, Accounting, Business, Mathematics, Statistics, Economics or any of the Applied Sciences required. Merchant Acquiring or Card/Payments. Processing industry experience highly desirable, but not required. About 5% travel.

Compensation/Benefits: Non-Exempt Level position: $16.367/hr - $26.44/hr depending on experience. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

National Account Manager, Omaha, NE
#2032, #2033

Description: Manages, develops, and maintains business relationships with existing and potential national clients to meet sales objectives. May be responsible for developing and implementing strategies to grow TransFirsts business; executing contracts; and account and brand forecasting.

Qualifications: Minimum eight years proven sales experience required. Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel). College degree preferred.

Compensation/Benefits: Exempt Level position starting at $67.5k. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

Customer Service Supervisor - Aurora, CO
#1973

Description: Responsible for supervising the activities/day-to-day operations of Customer Service Representatives receiving incoming telephone calls. Evaluates and coordinates workflow/activities to achieve expected volume. May intercede on incoming telephone calls with difficult customers and/or call requiring in-depth knowledge of TransFirst products/services. Monitors calls/activities as necessary to ensure that performance standards are being met. Provide recommendations to improve efficiency and/or service to management. Including, but not limited to other duties as assigned.

Supervisory Responsibilities
This job has supervisory responsibilities. Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies. May initiate and communicate the following: employment, termination, performance and salary reviews, disciplinary actions, scheduling and/or approving overtime.

Qualifications: Minimum of two years experience in a call center environment preferred. Minimum of one year supervisory experience preferred. Must be proficient in Microsoft Office. College degree preferred.

Compensation/Benefits: EX1: $30,000 TO $37,000. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

Relationship Management Supervisor - Aurora, CO
#1998

Description: Manage on-going relationships and serve as a liaison between all or one of the following TransFirst account managers, agent banks, financial institutions and product vendors. This role includes the management and amendment/renewal negotiation of contracts. Manage through regularly scheduled calls to review performance and identify opportunities. Ensure all service, reporting and escalation needs are met, including compliance with the specific terms of the agreement.

• Identifies business processes and systems and functional requirements for TransFirst products and services.
• Gathers business requirements, evaluates business processes for efficiency and documents functional requirements.
• Assists in implementing technology solutions while building strong relationships within the internal customer organization.
• Other duties as assigned.

Qualifications: Minimum five years experience in product conversion and/or product implementation required. Must be proficient in Microsoft Office. Bachelors degree preferred

Compensation/Benefits: EX 2: $37,000 to $46,250 to start. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

Tech Support Rep I/Coding - Louisville, CO
#2026

Description: Responsible for assisting external users with terminal, network problems or services by answering questions and solving problems involved in their use. Identifies, investigates and researches user questions.

• Answer merchant questions regarding terminal functions and technical troubleshooting.
• Demonstrate knowledge of basic functions for terminals including but not limited to "Enter 7", "Enter 8", "Downloads", "partial downloads", "alpha characters", setting time and date.
• Demonstrate ability to troubleshoot terminal problems on the VITAL, Global, Paymentech, Bantec and NDC networks including but not limited to: out of balance, duplicate transactions, retries, lost communication with host, waiting for line, no response from host, RB errors, and QD errors.
• Demonstrate ability to locate Vericenter files.
• Utilize the following internal systems: HelpTrak, AppTrak, TransTrak, TSYS, FDR, POS Portal, Outsideview TransTrak, VITAL, Global, Paymentech, Ontrak Notes, Bantec, FDR and NDC networks including but not limited to sale, credited and/or voided transaction information.
• Answer a minimum of 25 incoming helpdesk calls each day.
• Maintain an average productivity of at least 70%.
• Other duties as assigned by supervisor.

Qualifications: High School diploma and a minimum of one year experience in customer service or technical support environment required. Experience with a PC and Windows software programs preferred.

Compensation/Benefits: $12.25/hr. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

Tech Support Rep III - Louisville, CO
#2023 & 2024

Description: Responsibilities include facilitating the resolution of escalated customer complaints regarding TransFirst products or services which have reached the highest level customer service. Utilizes a high degree of discretion to resolve escalated customer complaints. Utilize internal systems to research, assist and document customer service issues.

• Answer merchant questions regarding terminal functions and technical troubleshooting. Demonstrate knowledge of basic functions for terminals including but not limited to "Enter 7", "Enter 8", "Downloads", "partial downloads", "alpha characters", setting time and date.
• Demonstrate ability to troubleshoot terminal problems on the VITAL, Global, Paymentech, Bantec and NDC networks including but not limited to: out of balance, duplicate transactions, retries, lost communication with host, waiting for line, no response from host, RB errors, and QD errors.
• Demonstrate ability to locate Vericenter files.
• Utilize the following internal systems: HelpTrak, AppTrak, TransTrak, CodingTrak,TSYS, FDR, POS Portal, Outsideview TransTrak, VITAL, Global, Paymentech, Ontrak Notes, Bantec, FDR and NDC networks including but not limited to sale, credited and/or voided transaction information. Front-end transaction processing requirements for bankcard authorization and draft capture. Back end transaction processing procedures.
• Train merchants to use a variety of bankcard equipment, including all terminals/applications released by TRANSFIRST.
• Train merchants to use WebTrak/TransLink.
• Answer merchant questions including those regarding terminal functions, technical support, deposit history, rate inquiries, business changes, and paper supply orders. Locate, build, and find errors in Zontalk, TNMS, TermMaster, FDR, TCC files; ability to support debit, EBT, and check service applications released by TRANSFIRST.
• Answer a minimum of 35 incoming helpdesk calls each day.
• Maintain an average productivity of at least 70%.
• Learn new terminal applications and networks and keep up to date on the latest revisions of current applications.
• Other duties as assigned by supervisor.

Qualifications: Minimum of three years experience in customer service or technical support environment. Demonstrate solid understanding of transaction processing for both debit and credit transactions. College degree preferred.

Compensation/Benefits: NE5: $16.34/hr to $19.95/hr depending on experience. Transfirst offers benefits, first of the month following hire date. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

TeleSales Account Rep – Bilingual - Aurora, CO


Description: Inbound, Outbound or Cross Sales
Responsible for making a high volume of telephone calls to current and/or potential customers to solicits orders for TransFirsts products or services by following standard scripts and procedures. Uses a computer system to track such calls and enter orders. Documents product and service feedback as appropriate.

We're looking for highly energetic candidates that continuously strive to land the next big account from either self-prospecting or referrals from banks.

Professionalism in dealing with merchants and financial institutions is a must in this position.

Other duties as assigned.

Qualifications:

• Two years of factually based success in a sales environment.
• Thorough understanding of the sales process from start to finish.
• Passion for people and outstanding customer service.
• Desire to continuously improve on and learn from a team mentality.
• Adaptability and flexibility.
• Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel).
• College degree preferred.
• Must be fluent in English and Spanish

Compensation/Benefits: This position has a base of $27,000 or $30,000 plus commission. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

TeleSales Account Representative – Bilingual - Aurora, CO


Description: - Inbound, Outbound or Cross Sales
Responsible for making a high volume of telephone calls to current and/or potential customers to solicits orders for TransFirsts products or services by following standard scripts and procedures. Uses a computer system to track such calls and enter orders. Documents product and service feedback as appropriate.

We're looking for highly energetic candidates that continuously strive to land the next big account from either self-prospecting or referrals from banks.

Professionalism in dealing with merchants and financial institutions is a must in this position.

Other duties as assigned.

Qualifications:

• Two years of factually based success in a sales environment.
• Thorough understanding of the sales process from start to finish.
• Passion for people and outstanding customer service.
• Desire to continuously improve on and learn from a team mentality.
• Adaptability and flexibility.
• Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel).
• College degree preferred.
• Must be fluent in English and Spanish

Click here to apply for this position.

Relationship Management Specialist - Louisville, CO
#2043

Description: Manage on-going relationships and serve as a liaison between all or one of the following TransFirst account managers, agent banks, financial institutions and product vendors. This role includes the management and amendment/renewal negotiation of contracts. Manage through regularly scheduled calls to review performance and identify opportunities. Ensure all service, reporting and escalation needs are met, including compliance with the specific terms of the agreement. Identifies business processes and systems and functional requirements for TransFirst products and services. Gathers business requirements, evaluates business processes for efficiency and documents functional requirements. Assists in implementing technology solutions while building strong relationships within the internal customer organization. Other duties as assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications:

• Minimum five years experience in product conversion and/or product implementation required.
• Must be proficient in Microsoft Office.
• Bachelors degree preferred

Compensation/Benefits: EX4: $55,500 to $70,750. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

Business Development Executive - TBD Louisville, CO or Atlanta, GA
#2047

Description: Manages, develops, and maintains business relationships with existing and potential national clients to meet sales objectives. May be responsible for developing and implementing strategies to grow TransFirsts business; executing contracts; and account and brand forecasting.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications:

• Minimum eight years proven sales experience required.
• Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel).
• College degree preferred.

Compensation/Benefits: EX5: $67,500 to $87,750. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

National Account Manager – NonSupervisory - Louisville, CO
#2048

Description: Manages, develops, and maintains business relationships with existing and potential national clients to meet sales objectives. May be responsible for developing and implementing strategies to grow TransFirsts business; executing contracts; and account and brand forecasting.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications:

• Minimum eight years proven sales experience required.
• Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel).
• College degree preferred.

Compensation/Benefits: EX5: $67,500 to $87,750. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.